FAQs
Contact Information
Can I get in contact with Wave via email?
Yes. Please log in and select the ‘Contact Us’ link at the bottom of the page where you can submit your questions or comments.
Is there a toll free number I can call to speak with a customer service representative?
Yes. Please call 1-866-928-WAVE (9283) and a product specialist will be happy to assist you with your questions or comments.
Correspondence Opt-Out
What do I need to do to stop receiving emails from Wave?
There are two simple ways to do this:
1. Update your ‘My Wave’ profile page and uncheck the ‘Opt In’ field at the bottom of the page
Or
2. Call us toll free at 1-866-928-Wave (9283) for assistance.
1. Update your ‘My Wave’ profile page and uncheck the ‘Opt In’ field at the bottom of the page
Or
2. Call us toll free at 1-866-928-Wave (9283) for assistance.
What do I need to do to stop receiving Wave’s mailings?
Call us toll free at 1-866-928-Wave (9283) for assistance.
Coupons
How can I get Wave coupons?
If you are currently registered on the website, log in and visit the ‘Get Coupons’ section to select a valuable coupon every month. If you are not registered to access the website, please do one of the following in order to request monthly coupons:
1. Select the ‘Join Us Now’ field on the log in page and fill out the registration form
Or
2. Call us toll free at 1-866-928-Wave (9283) where a product specialist is ready to assist you.
1. Select the ‘Join Us Now’ field on the log in page and fill out the registration form
Or
2. Call us toll free at 1-866-928-Wave (9283) where a product specialist is ready to assist you.
I chose to print my monthly coupon and it didn’t work. Why didn’t it work?
In order to print your monthly coupon, you must follow these steps:
1. Make sure your printer is on and has paper.
2. Install the correct coupon printer software for your operating system. The software is available on the monthly coupon page.
3. Select any of the printable coupon offers and print.
If you have additional questions, please click on the troubleshooting guide link at the bottom of the instructions on the monthly coupon page. Unfortunately, if you have already tried to print this month, you will not be able to print until next month. We apologize for any inconvenience.
If my coupon didn’t print can I have one mailed to me?
We’re sorry but that is not an available option at this time. Please be sure to carefully follow the printing instructions next month, or you may choose to have your coupon mailed to you. We apologize for any inconvenience.
I selected my monthly coupon and it said I cannot get one because of my state. Why?
Due to government regulations, we cannot allow anyone that resides in MA or MN to participate in our monthly coupon program. We apologize for any inconvenience.
Why won’t my store accept Wave coupons?
Unfortunately, coupon redemption is at the discretion of the retailer. However, we are happy to help you find another retailer near you that may redeem coupons. In order to locate another retailer, please do one of the following:
1. Log in and select the ‘Store Locator’ field. Enter your zip code and radius information, and a list of nearby Wave retailers will populate.
Or
2. Call us toll free at 1-866-928-Wave (9283) where a product specialist is ready to assist you.
1. Log in and select the ‘Store Locator’ field. Enter your zip code and radius information, and a list of nearby Wave retailers will populate.
Or
2. Call us toll free at 1-866-928-Wave (9283) where a product specialist is ready to assist you.
User Name & Password
Why do I need an email address and a password to access your website?
The Email Address and Password are required as a security measure to ensure that only 21+ tobacco consumers visit our website.
I forgot my password, how can I get a new one?
On the log in page, select the ‘Forgot your Password’ field. Submit your email address, and an email will be sent to you instantly. Upon receiving this email, click the link found in the body, and a temporary password you can use to log in will be provided to you in a follow up email.
Website Registration/Age Verification
How do I sign up to access the website?
There are two simple ways to do this:
1. Select the ‘Join Us Now’ field on the log in page and fill out the registration form
Or
2. Call us toll free at 1-866-928-Wave (9283) where a product specialist is ready to assist you.
1. Select the ‘Join Us Now’ field on the log in page and fill out the registration form
Or
2. Call us toll free at 1-866-928-Wave (9283) where a product specialist is ready to assist you.
I cannot get age verified online. How can I get age verified to access your website?
Please call us toll free at 1-866-928-Wave (9283) where a Wave specialist is ready to assist you with the registration process.
Why do I have to go through the registration process?
We take pride in responsible tobacco marketing practices and make sure that only adults over the age of 21 are able to view and participate in our website activities.